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Showing all 6 results
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7 ways to improve patient satisfaction surveys
Fall 2021
Newsletter: Rx for Practice Management / Practice Management Advisor
Price: $225.00, Subscriber Price: $157.50
Word count: 785
Abstract: Increasingly, physician reimbursement is being affected by patient satisfaction scores. Medicare payments and reimbursement rates are linked to patient satisfaction scores, specifically via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scoring system. This article points out that while nothing can be done about predetermined HCAHPS survey questions, medical professionals do have some control over patient surveys. A sidebar provides some tips for improving patient satisfaction.
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Lessening the financial impact of the pandemic
Fall 2020
Newsletter: Rx for Practice Management / Practice Management Advisor
Price: $225.00, Subscriber Price: $157.50
Word count: 785
Abstract: The COVID-19 pandemic has had, and will continue to have, a large economic impact. Many physician practices have experienced a reduction in patient volume as patients have lost jobs and no longer have insurance. Even those who still have insurance may be reluctant to have elective procedures performed. This article suggests some steps medical practices can take to mitigate the effects of the economic slowdown, including appointing a patient care coordinator and leveraging telehealth. A sidebar discusses the possibility of shoring up finances by having some staff members juggle roles or outsourcing some duties.
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Dos and don’ts for today’s compensation plans
Summer 2019
Newsletter: Law Firm Management
Price: $225.00, Subscriber Price: $157.50
Word count: 785
Abstract: The past decade has brought sweeping change to the legal industry, from the influx of Millennials into law firms to growing competition from alternative legal services providers. Yet many firms have clung to compensation plans first devised years ago, in a very different climate. Firms that have been stubbornly holding out in hopes the pendulum might swing back are beginning to recognize that they need to adapt their plans to today’s realities. This article highlights some critical dos and don’ts that can help ease the transition. A short sidebar discusses a recent study backing up the notion that providing greater incentives for leadership activities and weaker incentives for billable hours can pay off for law firms.
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The inherent risks of a lack of accountability
March / April 2012
Newsletter: Employment Law Briefing
Price: $225.00, Subscriber Price: $157.50
Word count: 785
Abstract: An associate surgeon made several allegations that the residency director’s behavior toward her and other women was consistently inappropriate and demeaning. When her medical credentials were up for review by the hospital’s credentials committee, the residency director presented her in an unfavorable light, and the committee ordered counseling for her. Upon review, the chief medical officer didn’t tell the committee about the plaintiff’s allegations against the residency director, and the committee reaffirmed. The plaintiff successfully sued. This article explains that even high-ranking professionals must follow the law. Citation: Tuli v. Brigham & Women’s Hospital, Nos. 08-2026, 09-1597, 09-1603, 09-1731, Aug. 29, 2011 (1st Cir.)
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Rain or shine — operating reserves protect you from the elements
Fall 2010
Newsletter: Nonprofit Observer
Price: $225.00, Subscriber Price: $157.50
Word count: 785
Abstract: Maintaining adequate operating reserves is essential to the health of every nonprofit. This article talks about the amount nonprofits should keep in reserve, when tapping reserves is acceptable, and the importance of being able to do so quickly. A sidebar discusses the downside of having too much in reserves.
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Revving up sales in a down market
Summer 2008
Newsletter: Auto Focus
Price: $225.00, Subscriber Price: $157.50
Word count: 785
Abstract: From giving time-hungry Internet shoppers the fastest service possible to asking your manufacturer for advertising help, there are tactics a dealership can use in a slow market to pick up the pace. With most buyers now using the Internet as part of the process, you can benefit from paying attention to what’s important to customers as they surf their way to a new set of keys.