Staffing levels – Sizing up your sales team

Description

Abstract: NADA predicts double-digit percentage gains for new vehicle sales in the United States in 2011. But it’s important that dealerships be prepared to handle the 11% or more additional business that is expected to walk through their doors or make online inquiries. This article offers tips to help determine the appropriate size of staff, taking into account vacations or other absences and the inevitable peaks and valleys of floor traffic.