PRIDE and the 4 C’s of quality care — A winning combination
Abstract: The solution to running a successful medical practice appears to be simple: Provide quality care and patients will be satisfied, right? Not so. To be successful in today’s practice environment, physician offices must address two aspects of quality — patient service and medical care. This article looks at two ways to boost the “patient service” part of the equation: 1) a program called Personal Responsibility In Delivering Excellence, or PRIDE©, and 2) the four C’s of quality care.