Mind your P&Ps – Policies and procedures for Parts and Service
Abstract: Having set policies and procedures is especially important in the Parts and Service department. Perhaps no other area of the dealership holds as much potential for high revenue and profits — or conversely, for waste, inefficiency and fraud. This article examines how to deter parts inventory fraud. It also gives tips for helping a Parts and Service department run more smoothly while reducing expenses and boosting profitability. A sidebar discusses ways to make sure that technicians are running the service area at peak efficiency.