How effective is your business intake process?
Abstract: A well-crafted business intake process can improve the quality of a firm’s clients, enhance client relationships and streamline other business processes — all of which contribute to an increase in the firm’s bottom line. Yet some firms’ intake processes are hit and miss, or nonexistent. Whether you need to refine your existing process or develop a new one altogether, there are several important points to consider. This article explores those key points, which include profitability and conflicts of interest. (Updated 1/4/12)