Detect the defects – Six Sigma can help take customer service to the next level

Description

Abstract: One approach that contractors can consider for achieving stable and predictable process results is “Six Sigma” — a disciplined, data-driven methodology for improving any business process, but particularly useful in improving customer service by identifying “defects” at every stage of a construction project. This article discusses how to execute a Six Sigma program, including five stages involved in improving existing business processes.