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Cure customer complaints with a dose of insight

$225.00

SKU: AFCwi085. Category: .

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Abstract: Every dealer knows the value of a loyal customer. But, unfortunately, every dealership doesn’t view the complaint-handling process as the delicate operation it is. By responding to dissatisfied patrons in a healthy, informed manner, you and your staff can cure customer complaints without losing business. (Updated 11/30/12)

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