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Beware of F&I scams – Internal controls can guard against employee-driven frauds

$225.00

SKU: DLRjf153. Category: .

Description

Abstract: In newspapers nationwide and online, one sometimes sees reports of employee-initiated scams in dealership F&I departments. Greed, personal circumstances or even pressure to make quotas can drive staff members to exploit customers. This article discusses ways to help prevent a few of the more common scams, involving credit scores, warranty costs and customer loans.

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