Artificial intelligence may be the future of community banking
Abstract: Recent technological developments — such as artificial intelligence (AI), robotic process automation (RPA) and machine learning — are rapidly changing the way we do business. And an increasing number of community banks are now recognizing their value. This article discusses the potential uses of such technologies, including automating the account opening process, changing addresses and other information, and improving fraud protection. It notes that community banks should monitor these new technologies and consider how they might improve their businesses — either now, or down the road.