Are you savvy about F&I employee fraud?

Description

Abstract: Many crimes can originate in the finance and insurance (F&I) department if owners aren’t aware of the possible F&I schemes. This article shows how to be on guard against employee cost-padding scams, illegitimate financing approval ploys, and ruses that take advantage of customers with low credit scores. A brief sidebar emphasizes the importance of training employees to know what constitutes unethical practices and that transgressors will face serious consequences.