Are you getting paid? Managing collections in an uncertain economy

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Abstract: The economic uncertainties facing many businesses today have put them in an odd position. Should they push customers harder for payments? Or go easy on them to avoid risking the loss of their business? It’s a tricky balance — but, the better a business knows its own collection rate and the more it refines its collection practices, the greater its odds for success. This article offers tips for calculating a collection rate, reassessing payment terms, and creating a collection plan. A sidebar reveals that many companies are turning to credit monitoring services not only to help prevent identity theft, but also to keep a closer eye on customers and vendors.