And the survey says … Assess your operations by asking staff and physicians the right questions

Description

Abstract: Many physicians and managers are so busy with the day-to-day operations of their practices that they don’t take the time to conduct regular diagnostic check-ups of the business. By surveying physicians and staff about the state of the practice, practice leadership can gain great insight into any problems that may be brewing or discover issues that need to be addressed immediately. This article shows how to structure a survey and suggests some questions to ask.