8 tips to help maximize patient self-payment
Abstract: Along with collecting traditional copayments, physician practices must now worry about steadily increasing patient deductibles. One survey reveals that deductibles as a percentage of the contracted rate increased by at least 20% across the country from 2009 to 2011. This is bad news for the physician because any increase in self-pay is hard to collect. But this article offers some tips — involving work processes, technology and communication — for making that task a little easier. A sidebar looks at a survey that spotlights patient attitudes toward their payment obligations.