3 keys to providing terrific patient service
$225.00
Description
Abstract: Excellent patient service needs to go beyond simply fulfilling patient demands. This article suggests three steps that will help ensure good service, including designing service that meets various patient needs and having a good strategy in place for responding to mistakes and errors when they inevitably arise. It notes that the highest level of patient service doesn’t occur by accident, but rather requires management intention, attention and energy.
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