Shrinking employee turnover
Abstract: Dealerships have experienced some of the highest employee turnover rates of any industry. According to the National Automobile Dealers Association (NADA), the average tenure of dealership employees is only 2.4 years. For salespeople, however, this figure drops to a scant 18 months. This article highlights the results of poor retention and provides some tips for improving the problem, including investing in training and rethinking commission-driven pay plans.