Q & A – The ins and outs of benchmarking with KPIs
Abstract: Key performance indicators (KPIs) are a way to benchmark a dealership against its past performance and against other dealerships. These financial measures can chart successes and pinpoint deficiencies. KPIs provide a snapshot of a dealership at a particular point in time and, when gathered regularly, an ongoing report card on its health. This article takes a closer look at the ins and outs.