Patient complaints — Turning negatives into positives

Description

Abstract: With the advent of online doctor reviews, patients can anonymously spread the word about the good, bad and ugly of their experiences with a particular office. And the impact of a negative online review to a practice could be significant, without the doctor having any control or say. But there are ways to prevent a patient’s negative opinion or turn it into a positive one. It involves various methods of listening to the patient. And, if he or she does request to transfer records to another practice, an exit interview may be able to resolve the problem — and help physicians understand where their practice might need improvement.