How to communicate financial information to patients

Description

Abstract: The wave of health care reform has led to a closer focus on the need for clear, consistent and transparent communication of patient financial information. Thus, the HFMA has developed “Patient Financial Communications Best Practices” for improving and standardizing how health care organizations should communicate with patients about their financial responsibilities. The guidance covers several areas of critical importance for community hospitals. A sidebar discusses the AHA’s “Principles for Price Transparency.”