Dealer Digest – F&I certification — a proactive step
$225.00
Description
Abstract: This issue’s “Dealer Digest” discusses finance and insurance (F&I) certification as a proactive step to take in regard to F&I personnel. It also reports on Carlisle & Company’s 2013 Annual Automotive Technician Survey, which concludes that service department advisors give unrealistically short waiting and repair times to about one-third of all service customers. And it provides some information on what dealerships will be responsible for in 2015 under recently issued final Affordable Care Act regulations.
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