Dealer Digest

Description

Abstract: This issue’s “Dealer Digest” discusses a recently released Federal Trade Commission study showing that, when companies make “up to” claims about savings to consumers, many consumers are likely to expect the full “up to” results. It also discusses one survey that predicts solid sales growth for 2013, and another indicating that audio, entertainment and navigation systems were the most common complaint areas reported by new vehicle owners in the first 90 days.