7 strategies for improving self-pay patient collections

Description

Abstract: With the increase in health plans requiring members to pay all or part of their office visits, practices are faced with the challenge of asking patients for full payment. This can be upsetting for the patients and uncomfortable for the staff who deal with them. This article offers seven strategies for improving collections from self-pay patients, including preparing for time-of-service collections, setting up prompt-pay discounts, and showing staff how to interact with patients about payment issues.