3 ways to boost fixed operations’ profits
Abstract: New vehicle sales reportedly generate 26% of a dealership’s gross profit and used vehicle sales generate 25% of gross profit. Parts and service generate 49% of gross profit! In other words, parts and service (commonly referred to as “fixed operations”) generally account for about the same percentage of a dealership’s gross profit as new and used vehicle sales combined. This article suggests three ways to boost profits in your fixed operations. A sidebar, “Focus on KPIs,” offers several KPIs related to the service department, along with some useful industry benchmarks.