AFC

Showing 65–80 of 223 results

  • Construct social-media-savvy customer surveys

    Summer 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 334

    Abstract: Some dealerships are rethinking the way they construct and deliver customer surveys. Their goal is to design surveys that reflect changing customer behavior patterns in the age of social media. This article discusses the need to shorten surveys, the best ways to distribute them and how to respond to customer feedback.

    Read More

  • 3 ways to guard your dealership assets

    Summer 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 647

    Abstract: Typically, dealer-owners have worked hard for years to make their dealership a success — and they don’t want an event like an adverse lawsuit settlement to gobble up their assets. Additionally, if their business fails, they don’t want creditors wielding claims on those possessions. This article offers proactive steps to protect assets, such as forming a family limited partnership or setting up a Crummey or offshore trust.

    Read More

  • Talkin’ ‘bout my generation – The challenges of managing diverse age groups

    Summer 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 676

    Abstract: Many dealerships employ workers from across the generational spectrum. This often ranges from Baby Boomers to members of Generation X, Generation Y (or the Millennials) and now Generation Z. This article gives suggestions for managing a workforce with a wide range of ages. Among the topics discussed are recognizing differences in values, maximizing generational strengths and adapting one’s management style to each group.

    Read More

  • The nuts and bolts of parts inventory management

    Summer 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 821

    Abstract: The parts and service department can be one of the most profitable areas of a dealership — or it can be a drag on financial performance. The difference often amounts to how well parts inventory is managed. This article explores the cost of inventory count mistakes and the reasons behind them. It also offers corrective action to eliminate or reduce variances. A sidebar highlights several KPIs that can help improve parts inventory management.

    Read More

  • Handbook addresses challenges of family-owned dealerships

    Spring 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 250

    Abstract: When a dealership is family-owned, the owners face special challenges running the operation. This article addresses the content of a family employment handbook — in particular, the expectations and requirements for family members who want to work in the dealership.

    Read More

  • Getting your brand mix right – Adding or swapping a franchise requires due diligence

    Spring 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 645

    Abstract: When a dealer-owner is in the market for an acquisition, he or she can apply for a new franchise or take over an existing one. But adding a franchise to expand a dealership’s sales base is a decision that shouldn’t be made hastily. This article discusses brand selection, compatibility, manufacturer buy-in, and licenses and loans.

    Read More

  • How fringe benefits can benefit your employees and your dealership

    Spring 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 748

    Abstract: One strategy for combating high turnover rates at auto dealerships is to offer a competitive package of employee benefits that go beyond health care coverage and a retirement plan. This article highlights some increasingly popular fringe benefits, including long-term care insurance, educational and dependent care assistance, and retirement planning services.

    Read More

  • Compliance matters – Is your dealership following these rules and regs?

    Spring 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 854

    Abstract: Automobile dealerships must comply with a dizzying array of rules and regulations. Failure to follow them can result in substantial fines and, in the most severe cases, even prison terms for dealership owners. This article is an overview of some of the requirements in the areas of consumer credit, protection of consumer data, and advertising.

    Read More

  • Words matter when selling vehicles

    Winter 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 293

    Abstract: When talking to customers about vehicles they’re considering buying, auto salespeople can boost the chances of making a sale by using certain words to describe vehicles — as well as not using other words. This article discusses marketing firm findings that identify the words and phrases most effective in converting automobile shoppers into buyers.

    Read More

  • Attention partnerships: Change ahead – New IRS regulations will affect tax strategies

    Winter 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 744

    Abstract: Dealerships structured as a partnership — or those considering transferring property to a partnership — should take note of new IRS regulations that took effect October 5, 2016. This article explains components of the new regs, including Section 707 disguised sales and recourse and nonrecourse liabilities, and provides an illustrative example to bring the point home.

    Read More

  • Checking the backgrounds of new hires

    Winter 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 653

    Abstract: A crucial step in the hiring process is the employee background check. This article highlights laws affecting background checks and other rules that need to be followed, as well as how to choose the right firm to do the job.

    Read More

  • Environmental sustainability – How you can run a “greener” dealership

    Winter 2017
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 817

    Abstract: Many dealerships are looking for ways to operate their business in a more Earth-friendly way. And dealerships may enjoy a host of benefits by operating “greener.” This article discusses the benefits, including manufacturer initiatives, reduced expenses and an improved image in the community. A sidebar reports on the Business Energy Investment Tax Credit, which provides up to a 30% federal tax credit for the installation of commercial solar systems.

    Read More

  • The future of autonomous vehicles

    Fall 2016
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 279

    Abstract: Autonomous vehicles could be the wave of the future. This short article discusses the current state of self-driving cars and makes some predictions about what this new breed of vehicle will mean for the auto industry and its dealers in the years ahead.

    Read More

  • In the crosshairs: Popular estate planning practice in jeopardy

    Fall 2016
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 763

    Abstract: A practice commonly used by many dealerships to reduce estate taxes could be on the chopping block. In August 2016, the Treasury Department proposed new regulations that would place limits on the use of this practice by all family-owned businesses, including dealerships. The practice involves discounting the value of ownership shares in a family-owned dealership when transferring them to heirs. This article explains how these valuation discounts work and how the regulations, as proposed, would change things.

    Read More

  • Vehicle recalls – Customers in, customers made permanent

    Fall 2016
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 695

    Abstract: Vehicle recalls can create an avalanche of work for a service department in a relatively short period of time, disrupting normal operations and making it difficult to meet regular customers’ service needs. But, as this article explains, recalls also are an opportunity for a dealership to gain new customers — and even raise customer satisfaction scores.

    Read More

  • Are you ready for the new overtime rules?

    Fall 2016
    Newsletter: Auto Focus

    Price: $225.00, Subscriber Price: $157.50

    Word count: 800

    Abstract: Since the 1930s, U.S. businesses have relied on rules detailed in the Fair Labor Standards Act (FLSA) to determine which employees are eligible to receive overtime pay. These rules are scheduled to change on December 1, 2016, for the first time in over a decade. This article explains what the law requires and why it’s important for dealer-owners to review positions at their dealership. Strategies to lessen the financial impact of the expected rules also are discussed. A sidebar highlights the three tests that can be used to determine whether or not an employee is considered exempt from overtime-wage regulations.

    Read More